What is Packet?

Packet was founded in July 2014 with our passion to build a better internet. Our platform brings the price and performance benefits of bare metal servers to the cloud, powering highly-available performance workloads through a unique, never-congested network.

Does Packet offer managed services?

No. Packet.net servers and other services are completely unmanaged — if you experience issues with your server, you can reach out to our support team via email or live chat. However, for server setup questions and specific details on debugging server software, we recommend reaching out on our community forum.

What are some of the key advantages of Packet?

We offer bare metal servers, on demand (<7 minutes) in our public cloud, hosted in our datacenter. We make this *as* automated and consistent as using things like AWS. 
In the Packet platform, each server instance is 100% yours, so no co-tenancy.

How is Packet different from other cloud providers?

With Packet bare metal, there are no noisy neighbors, shared resources, or hypervisors to gum up the works and impact your workload. Your dedicated servers are 100%, well...yours!

Do you have a public roadmap showing upcoming features?

Why yes, we do!  Please visit our Trello board, and if you want to see something added please email us via [email protected]

I want a custom quote, or need some help evaluating Packet - what do I do?

We'll appreciate if you can reach out to us by sending us an email to [email protected] Give us a short background of your company, your on-going project and most importantly your hosting requirements, and we'll get back to you with a custom quote or anything you need to know about Packet! 

Where can I find info on your SLA and other policies?

You can check out our Service Level Agreement, and other Terms of Service here.