Premium Bare Metal Servers, By the Hour

We've designed our server configurations to power the most common & demanding workloads at unbeatable prices.

  • Type 0

    Tiny but Mighty

    Our Type 0 is the perfect fit for that little job that just doesn't require the power and resources of our larger servers.

  • Type 1

    Flexible Workhorse

    Our general use application server is stocked with dual Enterprise SSD's, 32GB of fast ECC RAM, and 2 x 1Gbps ports for smooth sailing.

  • Type 2

    The Virtualizor

    We believe building your own private cloud shouldn't mean waiting for hardware. To meet the demand for private cloud and large compute + memory workloads, Packet has created the perfect all purpose virtualization server.

  • Type 2A

    The ARMv8

  • Type 3

    High I/O Monster

    With blazing fast NVMe flash, this bad boy delivers 450k read IOPS per drive and is backed by 128GB of the fastest RAM on the market.

Frequently Asked Questions

  • What is Packet?

    Packet was founded in July 2014 with our passion to build a better internet. Our platform brings the price and performance benefits of bare metal servers to the cloud, powering highly-available performance workloads through a unique, never-congested network.

  • How is Packet different from other cloud providers?

    With Packet bare metal, there are no noisy neighbors, shared resources, or hypervisors to gum up the works and impact your workload. Your dedicated servers are 100%, well...yours!

  • What are some of the key advantages of Packet?

    We offer bare metal servers, on demand (<7 minutes) in our public cloud, hosted in our datacenter. We make this *as* automated and consistent as using things like AWS. 
    In the Packet platform, each server instance is 100% yours, so no co-tenancy.

  • Does Packet offer managed services?

    No. servers and other services are completely unmanaged — if you experience issues with your server, you can reach out to our support team via email or live chat. However, for server setup questions and specific details on debugging server software, we recommend reaching out on our community forum.

  • Where can I find info on your SLA and other policies?

    You can check out our Service Level Agreement, and other Terms of Service here.

  • Do you have a public roadmap showing upcoming features?

    Why yes, we do!  Please visit our Trello board, and if you want to see something added please email us via

  • I want a custom quote, or need some help evaluating Packet - what do I do?

    We'll appreciate if you can reach out to us by sending us an email to Give us a short background of your company, your on-going project and most importantly your hosting requirements, and we'll get back to you with a custom quote or anything you need to know about Packet! 

  • Why do I need to provide so much information to register?

    Due to the on-demand nature of our service, we are sometimes the target of suspicious or fraudulent users, so we appreciate your understanding if this speed bump impacts you. 
    On the other hand, we also like to know more our customers, so we can offer a better service to them.

  • Why is my Account On Hold for Manual Review?

    After signing up, your account may be placed on hold for a quick manual review.   This doesn’t mean that there is something wrong with your account - it’s just part of our process of reviewing each account for fraud and abuse risk.   

    When an account is flagged, one of our staff members will review the account details.  Despite already collecting a lot of information during signup (payment details, name, email, phone number) we’ll often ask for some external validation to help us quickly approve the account.

  • What is a collaborator?

    If you have other people (or teammates) working with you on a specific project, you can add them as a project collaborator.  Your collaborators will have the same access; they can create devices, delete devices, power off/on and reboot instances, access metrics, and if they are listed as a billing contact, view project invoices.

  • What are projects in Packet?

    Projects are used to group devices, allow others to access / create / delete your devices, and transfer billing and ownership of devices.
    Projects also define certain behaviours on the Packet platform, for example, devices within a project can talk to each other on their private network IPs.

  • How can I increase my deployment limit?

    We usually set a limit for new users. If you wish to increase your deployment limit just send us an email to Let us know about your use case for the project and how many devices are you planning to deploy so that we can adjust your limit. 

  • What is "Two Factor Auth"?

    Two factor authentication allows you to configure an additional means of authentication on your account. When logging into Packet, you are prompted with an additional login step after entering your password. This adds extra security to your account. We support Google Authenticator.

  • How do I update my Payment Method?

    Updating your payment method is important in keeping your account (and your servers) active. If you have any problems with your default payment method, adding a new one is pretty quick.  Simply navigate in our portal to your account “Settings” and click on the “Payment Methods” tab. 

    Select the “Add Credit Card” to update your credit card info on file or click the “PayPal” button if you wish to add a new PayPal Account. Make sure that the new payment method is the default one.

  • Does Packet really give me a dedicated server?

    At Packet, everything is dedicated, nothing is shared - so you know the resources you are paying for will be there when you (and your application!) expect them to be.

  • I don’t see the perfect configuration - can I upgrade or downgrade?

    Our configurations satisfy the most common workload needs at killer prices. Big, cheap storage? Lots of I/O? Cost effective ATOM server? We have all your workload demands covered.
    Unfortunately, we cannot easily upgrade or downgrade the hardware of a physical server.

  • What operating systems do you offer?

    We currently offer the following automated installs: CentOS 7, Debian 8, Ubuntu 14.04, Ubuntu 16.04, CoreOS (Alpha, Beta, Stable), Windows 2012 R2 x64, FreeBSD, Scientific Linux 6 and RancherOS. 

  • Does Packet offer a private deployment option?

    We are happy to discuss private deployments in our datacenters.  Please reach out via to discuss pricing, custom hardware, etc. 

  • I have my own colo or datacenter footprint. Does Packet offer an “on premise” solution?

    Packet's hardware automation technology can be shipped anywhere.  Although we do not currently automate legacy gear, if you are looking at a greenfield deployment we would love to talk with you!

  • Do you offer console access?

    Yes! Remote console is provided for out-of-band "OOB" access to your infrastructure for events where in-band access such as SSH may be unavailable for some reason --ie: firewall changes,  misconfiguration, etc. We provide a serial console session over ssh to you server(s). Your ssh key will be required to login via the ssh connected serial console.

    Instructions on using Serial Console are available here.

  • How do I get the root password for my new server(s)?

    From your Packet Account, simply go to the Server Overview page to show / copy the root password. Please note that the root password of each server will be available only for 24 hours. After that, there is no way to get it, if you haven’t noted it down.

  • How can I avoid my server from being accidentally deleted?

    Locking your server is the answer!  You can do this by simply clicking the “Click to lock this server” on the right part of your Server Overview. This will prevent any accidental slip ups by forcing you to type the name of the device in order to delete it. This is also handy if you’ve got a lot of collaborators on your project who might not know the details of a particular device.

  • How do I cancel my account?

    You can cancel your account anytime through the control panel, under the settings tab. First, destroy any servers active on your account, resolve any outstanding billing by emailing, and then click “Delete Account.”

  • Does Packet offer IPv6 support?

    Our purpose-built network is 100% IPv6-ready with no sluggish overlays. Packet is a full dual-stack provider so each server is issued its own /64 on provision.

  • What kind of IP addresses come with each server?

    We give you a nice big block of public IPv6 and private IPv4 to play with by default, and one public IPv4 IP on each server you provision as a "management" IP, which can be used for anything you like, but can't be moved to another server, and is not guaranteed to be re-assigned to you if you re-deploy a server.

  • What is an Elastic IP Address?

    Elastic Ip Address is a special address which can move between servers into a project. Elastic IPs are recommended for any workload where permanent reachability is required, for example, hosting a public-facing web site behind a load balancer, or directing clients to a clustered database server internally.

  • Can I request more IP’s? Can I move them around?

    The simple answer is Yes!
    From your project management page simply go to your IP & Networks tab and click the "Request More Ip Address" button. You may move the additional IPs from one server to another if one fails, or move workload to a bigger (or smaller!) server to respond to traffic demands.

  • What are the advantages of Packet’s Layer-3 network topology?

    With Packet's layer-3 bare metal network, each compute host is directly attached to a physical switch via either 2 x 1Gbps copper or 2 x 10Gbps SFP+ connections. No software overlay networks are applied to create our elastic networking capabilities and to ensure elastic, cloud-style networking without the slow, latency-inducing overlay network.

  • How does Packet charge for bandwidth?

    All Packet customers enjoy free inbound traffic,  free traffic between servers in the same Packet project (within the same datacenter location) and unlimited outbound transfer to our bandwidth alliance partners such as Cloudflare and Fastly.  All other traffic, including outbound to the Internet and between Packet datacenter locations is charged at $0.05/GB.  Please contact if you are interested in a large bandwidth commit to lower your per GB price.

  • I’m a bulk user - can I get super special pricing?

    Yes! We’re happy to discuss about discounts for your outbound bandwidth! Just send us an email to with your average monthly traffic and bandwidth activity. 

    What kind of network throughput can I expect?

  • What is the Bandwidth Alliance?

    Our Bandwidth Alliance Program (“BAP”)​ formalizes connectivity partnerships that enable uncongested and cost-effective paths between key players in the Internet ecosystem. Via these connections, Partner customers have access to network resources over a direct peering connection, bypassing potential congestion points and third-party IP transit providers.

  • What storage offerings does Packet offer?

    With Packet's elastic block storage service, you can choose between two performance tiers. Our Standard Tier block storage ($ 0.07 /GB per month) with 500 IOPS per volume is good for backups, dev/test and medium use datasets. While our Premium Tier ($ 0.15 /GB per month) with 15,000 IOPS per volume is excellent for big data and I/O heavy workloads.

  • Where are your datacenters located?

    Our datacenters are located in Parsippany New Jersey, Silicon Valley California, Amsterdam Netherlands and we will be opening one soon in Tokyo Japan.  We've positioned our global locations to meet the needs of end users and to maximize our reach to population-dense areas.


  • Does Packet own the datacenter buildings?

    No, we have deliberately teamed-up with these amazing companies who provide the perfect facility as the home for our high-performance on-demand bare-metal servers:

    Parsippany, New Jersey - Cologix
    Sunnyvale, California - Central Colo
    Amsterdam, Netherlands - Interxion
    Tokyo, Japan - Equinix

  • What certifications do your datacenters have?

    All of our datacenters have been certified by national and/or international security standards.

    Our EWR1 facility is SSAE 16 & SOC certified, plus HIPAA & PCI DSS 3.0 compliant.
    Our SJC1 facility is in process for SOC certification.
    Our AMS1 facility is ISO 27001, ISO 22301, and ITIL v3 certified.

  • Does Packet charge for servers when they are powered off?

    Yes, servers in a “powered off” state continue to incur charges until you completely delete the device. If you wish to no longer accumulate charges for a machine, please use the DELETE SERVER action in the customer portal, or via our API.

  • I provided my credit card but I see a small charge on my card! What gives?

    We have not charged your card. What you have observed is a temporary authorization in order to validate the card provided. The hold will automatically expire based on your bank's policy, generally within a few days.

  • How am I billed for my usage?

    All usage is billed hourly on a per project basis.  This means you’ll get a single invoice for all the activity in each project. Accumulated charges are invoiced to your account on the 1st of every month.

  • How is bandwidth charged for?

    All Packet customers enjoy free inbound traffic,  free traffic between servers in the same Packet project (within the same datacenter location) and unlimited outbound transfer to our bandwidth alliance partners such as Cloudflare and Fastly.  All other traffic, including outbound to the Internet and between Packet datacenter locations is charged at $0.05/GB.  Please contact if you are interested in a large bandwidth commit to lower your per GB price.

  • Do you offer a monthly rate or a discount for longer / bigger commitments?

    Monthly rates are capped at 672 hours per month.  We’d be happy to talk about a custom rates if you are willing to commit to a contract or deploy in bulk.

  • Do you allow editing of reverse DNS records?

    Currently we have an automated rDNS record creation for the management IPs. If you need to add or modify a record, please sent a request to our support.

  • How can I test Packet’s download speeds?

    You can test the Ping and Download speeds for each of our Datacenters on the Location tab.

  • How Do I Get My API Credentials?

    The API Access Tokens can be generated on the API Keys section of Packet Portal.

  • Where can I find the API documentation?

    You can find more on the API documentation, how to interact with your devices, user account, and projects, here.

  • Can I install my own Operating System or Image?

    We don't yet support this feature natively, but you can look over our image building process here to see how images work on Packet.  

    Basically, you can use docker to create your desired OS image, upload it somewhere that's publicly accessible, and then test the install by adding it to your user-data that you pass in:

    # image_url=http://yourhost/path/to/image.tar.gz
  • Are there extra costs associated with running Windows Server 2012 on Packet?

    Yes.  Packet charges $.04/hour per socket for servers running Windows Server 2012.

    Plan    Type 0       Type 1       Type 2       Type 3   
    Additional license charges   $0.04/hr   $0.04/hr   $0.08/hr   $0.08/hr
    Total charges   $0.09/hr   $0.44/hr   $1.33/hr   $1.83/hr


Have more questions?

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